Customers complain about ‘smashed’ cakes, ‘rotten’ fruits from Gin Thye bakery on Mothers’ Day – Mothership.sg

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Mother’s Day fell on May 10 this year.

However, not everyone in Singapore had a pleasant celebration.

Customers complain about Mother’s Day cakes on Gin Thye’s Facebook page

Several customers have taken to local confectionery shop Gin Thye’s Facebook page to complain about the Mother’s Day cakes they had ordered from the bakery.

According to these Facebook reviews, the cakes had either arrived in poor condition, were delivered late, or were not in the design which was advertised.

To make matters worse, many were also frustrated by the poor customer service and apparent lack of replies from Gin Thye when confronted with these complaints.

Cakes delivered in poor condition

According to one Sann Teng, he had ordered a cake from Gin Thye through Shopee one week before Mother’s Day.

On the day of delivery, however, the cake arrived in a “smashed condition”:

Image via Sann Teng on Facebook

Teng said that he tried contacting Gin Thye through its hotline and via its Shopee account, but to no avail.

He added that he was disappointed by their “very poor customer service”:

Image via Sann Teng on Facebook

Another Eileen Teo complained that her cake was “smashed”. The fruits on top had “spoilt” and the grapes on it were “rotten”:

Image via Eileen Teo on Facebook

Like Teng, Teo allegedly did not receive a reply from Gin Thye after informing them about the condition of the cake:

Image via Eileen Teo on Facebook

One Roland Kwa even claimed that the cake he ordered via Shopee only arrived at 10:30pm on Mother’s Day, and “went straight into the trash bin” when it did:

Image via Roland Kwa on Facebook

Here is what the cake allegedly looked like when it arrived:

Image via Roland Kwa on Facebook

Cakes were different from what was advertised

On top of complaints about ruined cakes, several customers also complained about receiving cakes in a different design as advertised.

One Seah Yi Ling claimed that the vanilla cake she ordered for her mother ended up being a chocolate cake with “stale fruits”, no “mother’s day tag” and “no gift box” as promised:

Image via Seah Yi Ling on Facebook

She also attached photos of the advertised cake and gift box versus what she had received for comparison:

Image via Seah Yi Ling on Facebook

Another Jill Cheong claimed that when she reached the shop to collect her cake at 8:30am, the situation was “chaotic” with “boxes placed on the floor”.

Most of the staff were also “impatient and grumpy”, according to Cheong:

Image via Jill Cheong on Facebook

To top it all off, the cake she had received was different from the picture that was advertised.

Like Seah, Cheong attached a side-by-side photo of the expected cake versus the actual cake she got:

Image via Jill Cheong on Facebook

One Richard Tan claimed that Gin Thye’s boss asked him to “accept the cake” (in a different design) as they could not find the raw materials to create the actual cake:

Image via Richard Tan on Facebook

Lack of replies and poor customer service

Apart from these complaints, another common sentiment among the reviews was Gin Thye’s lack of replies and poor customer service.

One Koon Siang complained about the “bad” and “slow” service of the shop’s staff, stating that his wife was expected to call in to confirm her collection date, even though she had already stated it when ordering.

The staff apparently even asked him if he could collect the cake another day instead:

Image via Koon Siang on Facebook

Reviewers Gsy Jes and Jacq Tan also complained that they did not receive a reply from Gin Thye on Shopee after ordering their cakes:

Image via Gsy Jes on Facebook
Image via Jacq Tan on Facebook

Mothership has contacted Gin Thye for more information and will update the article when they reply.

Top image via Sann Teng and Roland Kwa on Facebook

Source: Thanks https://mothership.sg/2020/05/customers-complain-cake-gin-thye/